Chris Amadi

Lenkie Dashboard Redesign

Transforming a fintech dashboard from passive overview to actionable workspace

My role:

Designer

Date:

July 2025

What I did:

Led the redesign from research through final design, working closely with the product and engineering teams

The Challenge:
When Your Users Skip
Everything You Built

The Challenge:
When Your Users Skip Everything
You Built

We had just redesigned the Lenkie dashboard with thoughtful features such as quick actions, vendor insights and credit usage graphs but session recordings revealed something humbling: users landed on our homepage and immediately clicked to the Bills page. Every time. Within 5–10 seconds, they bypassed everything we built.

What I Learned:
Watch What They Do,
Not What They Say

What I Learned:
Watch What They Do, Not What They Say

Here's the thing about user feedback: people tell you what sounds logical, but their behavior tells the truth.

What they said: "I love having quick actions on the homepage... saves me time!"
What they did: Bypassed them entirely, went straight to Bills through the sidebar

What they said: "It's helpful to see my top vendors."
What they did: Never scrolled down to the widget... left before seeing it

I dove into session replays, eye-tracking studies, and walked through the experience as Maya, a 41-year-old business owner with bills piling up. The data was clear.

Here's the thing about user feedback: people tell you what sounds logical, but their behavior tells the truth.

What they said: "I love having quick actions on the homepage... saves me time!"
What they did: Bypassed them entirely, went straight to Bills through the sidebar

What they said: "It's helpful to see my top vendors."
What they did: Never scrolled down to the widget... left before seeing it

I dove into session replays, eye-tracking studies, and walked through the experience as Maya, a 41-year-old business owner with bills piling up. The data was clear.

Heatmaps showed minimal interaction with widgets.
Eyes went straight to Bills navigation.

The original dashboard

What Wasn't Working

The original dashboard: information-heavy, but users weren't sticking around.

The dashboard we built showed:

Quick actions users ignored
Top vendors no one looked at
Usage metrics that weren't actionable
Bills table buried one click away (where everyone was trying to go)

The original dashboard: information-heavy, but users weren't sticking around.

The dashboard we built showed:

Quick actions users ignored
Top vendors no one looked at
Usage metrics that weren't actionable
Bills table buried one click away (where everyone was trying to go)

Before

After

The Solution:
Make Bills the Homepage

Instead of forcing users through a detour, what if we met them where they
needed to be?

The redesign:

Bills table as homepage – No more clicking through to get to work
Collapsible sidebar – More room when you need it
Consolidated filters – Everything in one place
Streamlined credit card – Only what matters
Support access – AI support orb for help and onboarding

What was removed:

Unused quick actions
Static top vendors widget
Decorative metrics that didn't drive action

Instead of forcing users through a detour, what if we met them where they needed to be?

The redesign:

Bills table as homepage – No more clicking through to get to work
Collapsible sidebar – More room when you need it
Consolidated filters – Everything in one place
Streamlined credit card – Only what matters
Support access – AI support orb for help and onboarding

What was removed:

Unused quick actions
Static top vendors widget
Decorative metrics that didn't drive action

The impact:

Key metric: Time-to-first-critical-action (how fast users get from landing to doing something)

Expected outcomes:

Faster task completion
Less mental overhead
Higher engagement with core features
A tool that works with busy business owners

Key metric: Time-to-first-critical-action (how fast users get from landing to doing something)

Expected outcomes:

Faster task completion
Less mental overhead
Higher engagement with core features
A tool that works with busy business owners

Let’s work together

amadi.izu@gmail.com

Let’s work together

amadi.izu@gmail.com

Let’s work together

amadi.izu@gmail.com

Let’s work together

amadi.izu@gmail.com